Help Center
Docioo Help Center | Support, FAQs & User Guides
Need help with setup, billing, or day-to-day use? Reach our team or use in-app support tickets from your clinic Help section.
Need help with setup, billing, or day-to-day use? Reach our team or use in-app support tickets from your clinic Help section.
Whether you are configuring your first doctor schedule or troubleshooting a bill PDF, Docioo support meets you where you work. Existing customers should log into the clinic panel and open Help to raise a ticket tied to your workspace — the fastest path for account-specific issues.
New enquiries about pricing, demos, or partnership can use the contact form below. Our team responds during business hours with guidance tailored to Indian clinic operations.
Browse setup guides, blog articles, and product pages for appointments, billing, and patient portal while waiting for a reply.
Clinic users raise tickets from the Help section with workspace context attached.
Front desk, doctors, and admins access role-appropriate help paths after authentication.
Platform administrators manage escalations and tenant issues from the admin panel.
Guides, blog, and feature documentation answer common setup questions 24/7.
Contact form for demo requests, billing questions, and pre-sales support.
New clinics receive setup guidance during their rollout period.
In-app support includes your clinic identity — no repeating account details every call.
Support staff understand clinic workflows, not just generic SaaS tickets.
Tickets, email, and contact form cover operational and commercial questions.
Guides and blog articles expand as the product evolves.
Use the password reset link on the login page. If your account is locked, contact your clinic admin or submit a general support enquiry.
Response times vary by plan and issue severity. Critical operational blockers receive priority during business hours.
Patients should contact their clinic for appointment and medical record questions. Docioo supports clinics, not individual patient care decisions.
Phone and video support availability depends on your subscription tier. Submit a ticket or contact enquiry to schedule a call.
Raise a ticket from clinic Help with steps to reproduce. Include screenshots where possible for faster resolution.
Log in to your dashboard and open Help to raise a support ticket with your clinic team.
Clinic loginFill in your details and our team will reach out within 1–2 business days.